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That was an interesting rink meeting, I'll send you my notes soon.
A question: Leslie Scrivener of the Toronto Star told me she had asked you about the rink season starting in November, and you told her that no one had ever contacted you asking for earlier opening.
That might be because the public doesn't know your contact information. I'd like to post your e-mail and phone number on the City Rinks web page of our park web site so that people could contact you if they have such concerns. http://www.dufferinpark.ca/cityrinks/wiki/wiki.php
Please let me know if you have any objection.
Thanks, Jutta, for arranging the meeting with the local Councillor last week regarding issues at Dufferin Grove. Will look forward to reviewing the minutes when they are distributed.
Regarding posting my phone number and e-mail, I would suggest that residents that need to contact the staff in Parks & Rec regarding various issues for outdoor rinks could communicate through the staff at each rink, whether they work for the Parks Branch and/or Recreation. Ideally, those frontline staff that are visible to residents may be the more appropriate person to communicate with as it relates to issues about the local rink. Issues and/or concerns would then be routed through appropriate staff to be summarized at the end of each season.
I agree that local issues should go through front-line staff, and of course they do. It was the broader question about the timing of the City's rink season that the Star reporter quoted you on, when she spoke to me. So it's only when there are broader questions that I'll pass on your contact information....if that works for you?
That's also why I asked the Councillor to invite all levels of rink management and staff to the table on Nov.14. There were broader questions of ice quality, rink user satisfaction and staff relations at issue. They just show up a little more at Dufferin Rink because there is a greater intention of follow-up.
I've attached the minutes of the rink meeting. Please let me know if there are errors, so that I can correct them before I post this on the dufferinpark.ca web site and send it to the rink users who want to know about the meeting. You'll note I've cc'd the others at the meeting who have e-mail, to also take note of any errors they pick up.
As the 'rink historian' doing the record-keeping, I note that there were two glitches last week in carrying out the decisions of the Nov.14 rink meeting:
1. the pre-season meeting for the rink supervisor and his zamboni drivers, together with the rec supervisor and his rink on-site staff, was scheduled for Friday Nov.24 but it didn't happen after all, because of scheduling conflicts -- there's still one week to make it happen
2. on Thursday Nov.23, the tech services staff came and went without doing the check-in/check-out with the on-site rink staff. Maybe the market was too confusing. Could they be reminded of their communication duties? Takes five minutes or less.
I am currently on vacation , and will be returning on December 04,2006. In my absence please contact John Abela 392-6631 or Tom Feeney 392-7266
For the historical record Roman , Roger, Jim and Dexter(Zamboni staff) were at Dufferin at 11 am for the meeting.
Just to confirm, Roman, Roger, Jim and Dexter only came to have a cup of coffee at the rink house. Tino's scheduling made us cancel the 11am time and word of that, although sent around 6pm the previous night, did not get passed on. That said, Brian: thanks to your staff for coming and can we secure a date to actually have this meeting, with everyone. Tino has emailed you with Monday at 10 or Tuesday at 1pm this week. After that he is off. Can one of those times work for you and arena operators? I have confirmed that both work with Rec. Staff.
Just to put it in writing: People who need to be there to set the schedule at the agreed-on pre-opening meeting: Brian, Tino, Roman (foreman), Dexter, Roger, third zamboni driver, Mayssan, Amy, Lea, Dan, Corey, Anna.
Source for this advice: Ann Ball -- "get everyone to the table, that way they all hear the same thing."
Possible (new) times: Weds at 6 p.m., Thursday at 9 or 10 a.m.
Ann Ball also said that if staff have trouble finding time to follow up, Brenda's office can help the councillor's office. I am getting tired and cranky about all the labour needed to make a few simple things work.
Tino confirmed the meeting will be happening Thursday at 10 am.
There is a slight problems with the minutes of the Nov.14 rink meeting at Dufferin Rink. Although I sent around the minutes and got no return comments, I've just spoken with John Abela (Tech Services supervisor) and apparently Kevin Bowser disagrees with at least one of the points made.
It concerns the main on-site rink staff request: that City workers visiting Dufferin Rink would always check in with the on-site staff on arrival and check out when they leave.
In practical terms, what this would mean for tech services staff is that they come into the rink house, say hello to whatever staff person is there, tell what they're doing (daily compressor check, following up on alarm, whatever) and then go about their work. On their way out, they could walk through the rink house again and let the on-site staff know that everything is okay, or if there's a problem, let them know what action is intended. This is a matter of three minutes' communication between colleagues in total, unless there's a rink problem.
In most workplaces, this would be regarded as simply a normal way that colleagues interact. It helps the on-site staff stay informed -- since they are the staff who deal directly with rink users (i.e. the reason why rinks exist).
Please direct this e-mail to Kevin (who may be back from holidays -- I tried to find our yesterday, but neither my e-mail nor my phone message were answered).
I need to find out: Is the daily check-in/check-out request made at the meeting by the on-site rink staff being refused?
John Abela very kindly offered to be available by phone for any questions about the rink functioning. However a daily call of inquiry by Dufferin Rink staff or friends would take up much more time than the check-in on-site at Dufferin Rink, since John would always have to consult with his technicians. Direct is better.
We have rescheduled the meeting to Thursday Nov 30 at 10 am as per Tino's request. My staff will be there; please clean out garage area as Zamboni will be arriving on Friday Dec 1;thanks bgreen
Thank you Brian. I'm glad you were able to find the time to reschedule the meeting so that all interested parties may attend. We've been working on organizing the Zamboni Garage over the past few weeks - but I will make sure it is ready for Friday, December 1st. Thanks for letting me know.
Present were Supervisors Brian Green and Tino Decastro, Arena Operators, Park and Recreation staff . Thursday Nov. 30th 2006
Ice cleaning Protocol