3-1-1 Monitor

December 6th. First Snowfall of the rink season.

The city's website maintained that 6 rinks were snow covered as of 12 noon. When we called 311 at 6pm, they said that everything was snow covered. At the same time, the city's website updated the status to operational for all the 6 rinks.

December 13 2010

At 12 noon, the city's website (pdf page) says the rinks are operational but wet, i.e. this is still the announcment from yesterday 10.30 a.m. Actually some of the rinks must be snow-covered -- and the temperature is -13 -- no rinks are wet. We checked with 311, whose operator called the supervisor and then said that "wet" means "covered." But it doesn't.

December 14 2010

Was listed as open (Dec.4), then (Dec.12) listed as closed, then (Dec.14) listed as open again: Ryerson Rink.

December 26 2010, e-mail to 311 (also a phone call)

-- the paper schedule posted at Glen Long A.I.R. (photo attached) does not match the City's holiday schedule posted on the web, and therefore it doesn't match the 311 info either. This morning the rink surface was unlocked but there was no evidence of ice maintenance nor of staff, and the change rooms were locked. http://cityrinks.ca/wiki/wiki.php?n=GlenLongRink.RinkDiary2010-2011

Does that mean that your information for the other North Toronto rinks was also wrong?

March 4, 2011

>>> "[email protected]" <[email protected]> 3/4/2011 11:22 PM >>> Hi there -- I checked the rink information on the city's website again just now, and I see that Dufferin Rink was listed as "operational" all day: http://www.toronto.ca/parks/skating/outdoor-rinks.htm.

But in fact it was closed to the public all day because a TV show is being filmed there -- and they won't be done until 2 a.m. I heard that the Rec supervisor and the rink program staff contacted 311 to get the information changed, but it never was. There were some unhappy rink users who said they had checked the city website and not been warned.

How can correct information be transmitted in future?

March 6 2011

Thank you for contacting 311 Toronto. Thank you for bringing this matter to our attention. Normally once information is given to 311 it is quickly circulated among the staff. We will endeavor to do our best to keep updated information accessible.

Hope this is helpful. Please do not hesitate to let us know if you have any further questions.

Sincerely,

Tamara 311 Toronto

NOTICE: This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use, or copying of this e-mail or the information it contains by anyone other than the intended recipient(s) is unauthorized and may breach the provisions of the Municipal Freedom of Information and Protection of Privacy Act. If you received this e-mail in error, please advise 311 Toronto by return e-mail or by phone to 311 immediately.

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Rink Hotline Monitor, December 2008- October 2009

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